Frequently Asked Questions

Question 1

What services does eidoSOFT provide?

Accepted Answer

We offer custom software development, SaaS product builds, SEO optimization, automation solutions, ETL data migration, and digital products like QuickETL. We specialize in helping businesses streamline operations and accelerate growth through technology.

Question 2

Who do you work with?

Accepted Answer

We work with startups, small to medium businesses, and individual entrepreneurs who need reliable, scalable digital solutions. Our clients range from early-stage startups needing MVPs to established companies requiring data migration or automation.

Question 3

Where is your team located?

Accepted Answer

We're based in Phoenix, Arizona, USA. While we love working with local Arizona businesses, we support clients remotely across the United States and internationally.

Question 4

Do you offer free consultations?

Accepted Answer

Yes! We provide a free 30-minute strategy session to discuss your project goals, challenges, and how we can help. This allows us to understand your needs and provide you with a clear roadmap forward.

Question 5

What types of custom software do you build?

Accepted Answer

We build web applications, SaaS platforms, automation tools, API integrations, data processing systems, and mobile-responsive solutions. Our expertise spans full-stack development using modern technologies like React, Python, Node.js, and cloud platforms.

Question 6

Do you build MVPs for startups?

Accepted Answer

Absolutely. We specialize in building Minimum Viable Products (MVPs) that help startups validate their ideas quickly and cost-effectively. We focus on core features first, then iterate based on user feedback.

Question 7

Can you integrate with existing systems?

Accepted Answer

Yes, we excel at system integrations. Whether you need to connect your CRM to your website, integrate payment processing, or sync data between platforms, we can build custom solutions that make your tools work together seamlessly.

Question 8

What happens if I need changes after the project is complete?

Accepted Answer

All projects include a warranty period for bug fixes. For new features or enhancements, we offer competitive rates for existing clients and can discuss ongoing support retainers for regular updates and maintenance.

Question 9

What is QuickETL?

Accepted Answer

QuickETL is our Python boilerplate product that helps data engineers quickly start building ETL workflows without the setup hassle. It includes pre-configured patterns, testing frameworks, deployment scripts, and real-world examples.

Question 10

Is QuickETL open source?

Accepted Answer

No, QuickETL is a premium boilerplate product. You purchase it once and get lifetime access to the code, documentation, examples, and future updates. You own the code and can modify it for your projects.

Question 11

Do you offer other digital products?

Accepted Answer

QuickETL is our flagship product, with more developer tools and boilerplates in development. We focus on creating products that solve real problems we've encountered in our client work.

Question 12

Can I get support for your products?

Accepted Answer

Yes, all our products include documentation and email support. For QuickETL, you also get access to working examples and implementation guides to help you get started quickly.

Question 13

What SEO services do you offer?

Accepted Answer

We provide comprehensive SEO services including technical audits, keyword research and optimization, content strategy, local SEO, page speed optimization, and ongoing performance monitoring and reporting.

Question 14

How long does it take to see SEO results?

Accepted Answer

SEO is a long-term strategy. You may see some improvements in 2-3 months, but significant results typically take 4-6 months. We provide monthly reports so you can track progress and see the value of our work.

Question 15

Do you guarantee SEO rankings?

Accepted Answer

We don't guarantee specific rankings because search algorithms change constantly. However, we do guarantee transparent reporting, best-practice implementation, and measurable improvements in your site's SEO health and performance.

Question 16

What kind of data migration services do you provide?

Accepted Answer

We handle ETL (Extract, Transform, Load) processes, database migrations, API data syncing, data cleaning and transformation, and legacy system modernization. We work with various databases, APIs, and file formats.

Question 17

Can you automate repetitive business processes?

Accepted Answer

Yes! We build custom automation solutions for tasks like data entry, report generation, email workflows, inventory management, and customer onboarding. Automation can save significant time and reduce errors.

Question 18

Is my data safe during migration?

Accepted Answer

Absolutely. We follow strict data security protocols, create multiple backups, test extensively in staging environments, and can sign NDAs or data processing agreements as needed. Your data security is our top priority.

Question 19

How much do your services cost?

Accepted Answer

Pricing varies based on scope, complexity, and timeline. Custom development projects typically start at $5,000, while SEO services begin at $1,500/month. We provide detailed, transparent estimates after our free consultation.

Question 20

What is your typical project timeline?

Accepted Answer

Timelines vary by service: SEO audits (1-2 weeks), simple websites (2-4 weeks), custom applications (6-12 weeks), and data migrations (4-8 weeks). We provide realistic timelines upfront and keep you updated throughout.

Question 21

How do you handle project payments?

Accepted Answer

We typically work with 50% upfront and 50% on completion for smaller projects. Larger projects are broken into milestones with payments distributed accordingly. We accept bank transfers, checks, and major credit cards.

Question 22

What if my project needs change during development?

Accepted Answer

We expect some changes and build flexibility into our process. Minor adjustments are usually included, while significant scope changes are discussed and quoted separately. We always get your approval before additional work.

Question 23

Do you offer ongoing support and maintenance?

Accepted Answer

Yes! We offer monthly retainer packages for ongoing support, updates, monitoring, and optimization. This is perfect for businesses that want to ensure their systems stay current and perform optimally.

Question 24

What if something breaks after launch?

Accepted Answer

All our custom development projects include a warranty period (typically 30-90 days) for bug fixes and issues related to our work. After that, we offer competitive support rates and can discuss ongoing maintenance agreements.

Question 25

Can you take over projects from other developers?

Accepted Answer

Absolutely. We've successfully taken over and improved many projects from other developers. We start with a thorough code review and system audit to understand the current state and recommend the best path forward.

Question 26

Do you provide training on the systems you build?

Accepted Answer

Yes, we provide training sessions and documentation for any custom systems we build. We want to ensure your team can effectively use and maintain the solutions we create for you.

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